Telcos in the Cloud: Claiming a Seat at the Table
[ Source: VoiceCon ]
July 2009-Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.
Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.
....
7 Things Every Executive Needs To Know About Telecom Expenses
[ Source: Telesoft ]
December 2009-Most enterprises waste millions of dollars annually by not managing their telecom spending in a standardized, centralized, more accurate way. Having ballooned up to a top four overall expense of the entire company, telecom expense management is something you should put on your radar ASAP. This white paper discusses: why telecom expense management is a boardroom issue; why telecom billing errors will continue to occur and what you need to do about it; and guidelines ....
Call Center And Contact Center Solutions
[ Source: Drishti-Soft Solutions ]
March 2008-The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?
Upgrading Your Data Nets For Voice and Video
[ Source: VoiceCon Orlando 2009 ]
April 2009-As you implement voice and/or video on your legacy data LANs and WAN, and as you scale that implementation, the challenge of delivering acceptable quality and sufficient security becomes more complex. These challenges only intensify as you attempt to serve all your users in all your locations and in all of the users’ locations. In this presentation, NetForecast provides a detailed understanding of the technical problems you can encounter, the steps to take to overcome ....
Customer Loyalty: The Key To Reduce Churn For Telecom Operators
[ Source: hSenid Mobile Solutions (Pvt) Ltd ]
November 2009-One of the most critical challenges to the mobile and fixed line telcom operators is managing churn. This is due to the inadequate knowledge of knowing the usage patterns of its subscriber base. Many operators are still pushing what they want instead of identifying the customer needs. Marketing campaigns are driven without intelligent historical data of usage patterns, thus costing the operators millions of dollars in marketing budgets with minimum ROI.
10 Ways Healthcare Facilities are Using Video Conferencing to Improve Patient Outcomes, Increase Revenues, and Reduce Expense
[ Source: TANDBERG ]
October 2008-Whether managing a large urban hospital or a small rural facility, healthcare IT managers report that video conferencing has successfully addressed a host of educational, managerial, and patient challenges.
After conducting lengthy interviews with seven healthcare IT managers
across the U.S., researchers report that video conferencing helps solve at
least 10 key challenges which have impacted their organization positively.
Next-Generation VoIP Network Architecture
[ Source: MultiService Forum ]
January 2008-The term ""Voice over IP"" (VoIP) describes the transport of voice over IP based networks; it is a generic term that covers deployments ranging in complexity from hobbyists using the internet to get free phone calls on a peer to peer basis, to full scale PSTN replacement networks. In carrier networks VoIP has been mainly deployed in enterprise networks or as a trunking technology to reduce transport costs in voice backbone networks. This White paper ....
Revealing VOIP Adoption Trends
[ Source: Interactive Intelligence ]
August 2009-Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
Nortel Network Symposium Call Center Server Links PC Connection to Excellent Customer Service
[ Source: Nortel Networks ]
January 2008-PC Connection is a direct marketer of Information Technology (IT) products to businesses and consumers worldwide. PC Connection needed a contact center solution that could filter rapidly increasing call volumes to 1,250 specialized agents through networked locations and provide skill-based routing in five locations across the United States. With Nortel Networks Symposium Call Center Server, inbound callers are immediately linked to the most appropriate representative to best serve customer needs. Achieving this impeccable level of ....
Technology-Enabled Health Care
[ Source: Kaiser Permanente Information Technology ]
November 2008-Unified Communications aids health care. Kaiser Permanente provides notes from its recent presentation and discusses how UC provides financial and information hope for the future of health care.
Revealing VOIP Adoption Trends
[ Source: Interactive Intelligence ]
August 2009-
Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
Telcos in the Cloud: Claiming a Seat at the Table
[ Source: VoiceCon ]
July 2009-
Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.
Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.
....
Preparing an RFI/RFP for Unified Communications
[ Source: UniComm Consulting, LLC ]
March 2008-
Before you can create a unified communications request for proposal (RFP), you should first define unified communications, figure out what problems you are trying to solve, and choose what and when to buy.
IP Telephony Basics To Best Practices Part 2: Procurement Issues
[ Source: VoiceCon Orlando 2009 ]
March 2009-
In this presentation, Delphi's Gary Audin takes it back to the basics of IP Telephony/Unified Communications with a look at the procurement cycle. With a detailed look at all the factors that come into play, from assigning a project leader to deciding which handsets and instant messaging tools to use, Audin helps decision-makers get their heads around what can be a massive undertaking.
Telcos in the Cloud: Claiming a Seat at the Table
[ Source: VoiceCon ]
July 2009-
Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.
Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.
....
Revealing VOIP Adoption Trends
[ Source: Interactive Intelligence ]
August 2009-
Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
Call Center And Contact Center Solutions
[ Source: Drishti-Soft Solutions ]
March 2008-
The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?
Four Flavors Of Fixed-Mobile Convergence: Research In Motion
[ Source: VoiceCon Orlando 2009 ]
April 2009-
Fixed mobile convergence is coming, but different implementations are being proposed. Some combine Wi-Fi and cellular and transparently hand off calls between the two environments, while others depend solely on cellular service. Most implementations have employed servers that are under the control of the enterprise, but some cellular carriers are introducing network-based FMC services. In the current economic environment, any investment is subject to close scrutiny, but an FMC deployment has the potential to pay ....
The Future Of Voice Messaging
[ Source: VoiceCon Orlando 2009 ]
April 2009-
Voice messaging systems became part of the landscape because phones need to be answered whether or not the called party was available. But with presence, IM, and related UC applications and capabilities, there are new ways to assess the value voice messaging and Unified Messaging deliver. Blair Pleasant, president of COMMfusion, analyzes the new options becoming available in this presentation.
Troubleshooting IP Telephony Networks: Practical Performance Management Tools
[ Source: VoiceCon Orlando 2009 ]
March 2009-
When voice is embedded in other applications and running across a network with other types of traffic, how do you identify problems with voice quality and availability, then fix them as quickly as possible? Psytechnics' Mike Hollier provides an update on the latest tools and technologies for troubleshooting converged networks; how and when to perform root-cause analysis; how to measure, monitor and manage voice quality on an ongoing basis; and how to use the data ....
IP Telephony/Unified Communication Basics To Best Practices:Technology Issues
[ Source: VoiceCon Orlando 2009 ]
March 2009-
Legacy PBX systems are being retired and new functionality is essentially only available with IP-based systems. Enterprises are not faced with the question of whether to migrate to Voice over IP (VoIP) and IP Telephony (IPT), it's a question of when. And the emerging capabilities for UC increase the complexity this transition. Despite the growth of these technologies, many enterprises have limited experience with IP Telephony and VoIP, and once the decision to migrate is ....
IP Telephony Basics To Best Practices Part 2: Procurement Issues
[ Source: VoiceCon Orlando 2009 ]
March 2009-
In this presentation, Delphi's Gary Audin takes it back to the basics of IP Telephony/Unified Communications with a look at the procurement cycle. With a detailed look at all the factors that come into play, from assigning a project leader to deciding which handsets and instant messaging tools to use, Audin helps decision-makers get their heads around what can be a massive undertaking.
The Business Case Of UC And IP Telephony
[ Source: VoiceCon Orlando 2009 ]
March 2009-
Robin Gareiss, EVP and founder of Nemertes Research, presents the business case for Unified Communications and IP Telephony in today's business environment. The case includes a cost-benefits analysis of moving to a VoIP system and a breakdown of the implementation costs, with a look at start-up, operational, and even cost-per-unit across all major vendors. The presentation also includes real-world implementation factors like staff training costs and several case studies.
ShoreTel's Response To VoiceCon RFP For An IP Telephony System
[ Source: VoiceCon Orlando 2009 ]
March 2009-
ShoreTel's Jeff Ridley presents the company's response to the VoiceCon RFP for an IP telephony system during a panel discussion at VoiceCon Orlando 2009. The ShoreTel IP solution is a single system distributed over multiple sites, with call control distributed across the network via the ShoreGear voice switches deployed at each location. Each ShoreGear switch contains the system routing configuration and performs its own call control, providing a single system distributed across all locations and ....
The Promise of Mobile Unified Communications
Mobile unified communications allows organizations to provide employees with the ability to collaborate and communicate efficiently, as well as access information on-demand. An exclusive...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
