Regulation

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Best Practices in Inbound Customer Service Operations [ Source: Alcatel ]
January 2008-Despite advancements in inbound calling contact center capabilities, the growth of the stature of contact centers, and the billions of dollars that have been spent on CRM and contact center technologies, the vast majority of contact centers are still viewed by corporate management as cost centers that during lean economic times are targets for cost cutting. This paper demonstrates that good management practices combined with the best technology can lead to Best Practices and real ....

[WHITE PAPER]

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A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0 [ Source: Avaya ]
January 2008-These Application Notes published by Avaya describes the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Catalyst Switches. The AutoQoS features provide QoS service for the Avaya S87xx Series servers running Avaya Communication Manager software and the Avaya IP Telephones using a Cisco network infrastructure. These Application Notes also apply to other Avaya Servers running Avaya Communication Manager software.

[WHITE PAPER]

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Cisco Unified Communications Proposal [ Source: Cisco ]
March 2008-This RFP document was designed and developed by TEQConsult for the VoiceCon Orlando 2008 Conference. The RFP is intended to solicit product information and pricing data about IP Telephony systems during the fall 2007 time period. The RFP was written for a large multi-facility enterprise configuration with IP voice terminals as the primary station user interface to the system. TEQConsult Group recognizes that every business and institution has unique communications needs and resources, but the ....

[WHITE PAPER]

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The Hidden Cost Of Technology Failure In The Contact Center [ Source: Empirix ]
September 2009-A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.

[RESEARCH/ANALYST REPORT]

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IP Telephony System RFP: Who Delivers the Goods? [ Source: Mitel ]
March 2008-A sample request for proposal (RFP) for an IP telephony system provides insight into the diverse components and challenges required by such a system.

[WHITE PAPER]

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Contact Center Market Update [ Source: McGee-Smith Analytics ]
November 2008-The purpose of Unified Communications is to improve the efficiency of interactions in personal and collaborative communications. This presentation explores the shifting role of contact centers.

[WHITE PAPER]

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Asia-Pacific Managed Network Services [ Source: Virtela ]
September 2009-Find out how Virtela delivers more flexibility, choice, and personalized service to your global business by connecting, managing, and supporting your hard-to-reach locations within the Asia-Pacific region.

[WEBCAST]

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Hardphones, Softphones, And Next-Gen Systems [ Source: VoiceCon Orlando 2009 ]
April 2009-The demise of the desk phone has been predicted for several years now, but there’s little evidence of even much of a decline in desk phone deployments. In the current economic downturn, should there be a reassessment of the 30% to 40% of a new system’ cost that’s devoted to desktop instruments? What’s the case for deploying a desk phone to non-customer-facing employees? In this presentation, Stephen Leaden debates whether budget cuts should finally force ....

[PRESENTATION]

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Unified Communications Applications With A Payoff Today [ Source: Interop ]
May 2009-There are only two reasons to adopt Unified Communications: to save your enterprise money, or to enable new revenue growth. In this session with Karen Bailey, you'll hear from technologists with experience in accomplishing both of these objectives via Unified Communications technology.

[PRESENTATION]

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Communications Continuity Solutions for Government Agencies [ Source: Sprint ]
June 2009-Secure, reliable communications are absolutely critical for government agencies. In the case of a natural disaster, terrorist attack, or other large-scale emergency, the costs of communication failures are measured in lost lives or millions of dollars in property damage. Download this brief to learn more about secure communications solutions.

[WHITE PAPER]

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Windows Server® 2008 R2 FAQ [ Source: Dell - Migration Expert Zone ]
September 2009- Read the most frequently asked questions about Windows Server 2008 R2.

[DATA SHEET]

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Top 10 Reasons to Upgrade to Windows Server® 2008 R2 [ Source: Dell - Migration Expert Zone ]
September 2009- Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. It is designed to provide better energy efficiency and performance by reducing power consumption and lowering overhead costs. It also helps provide improved branch office capabilities, exciting new remote access experiences, streamlined server management, and expands the Microsoft virtualization ....

[DATA SHEET]

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DELL ProConsult Windows Server® 2008 R2 Service [ Source: Dell - Migration Expert Zone ]
September 2009- Quickly capture the value of Microsoft Windows Server 2008 R2 with Dell’s comprehensive services to understand the potential, select the best technology and design, and integrate the solution.

[DATA SHEET]

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Telstra & WWF: Using ICT To Drive Your Sustainability Strategy [ Source: Telstra Enterprise and Government - Sustainability ]
April 2009- As the issue of climate change becomes an increasing focus of government, public, and industry concern, savvy organizations are recognizing the imperative to have an effective sustainability strategy. Taking mitigating action, through investment in technologies that could help reduce carbon footprints, such as network-centric ICT, will be central to achieving real and quantifiable sustainability and productivity inroads. This whitepaper released by Telstra and the World Wildlife Fund (WWF) Australia highlights how Information and Communication Technology ....

[WHITE PAPER]

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SIP Interoperability And Extensions [ Source: MierConsulting, LLC ]
March 2008- SIP will be standard on most new phone systems over the next few years, according to MierConsulting's studies. The organization discussed the past, present, and future of SIP in this presentation.

[WHITE PAPER]

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Negotiating Wireless Carrier Services [ Source: Levine, Blaszak, Block & Boothby, LLP ]
March 2008- Levine, Blaszak, Block & Boothby offer this presentation on wireless carrier services. The presentation discusses enterprise approaches to wireless cost control, justifying corporate liability, RFIs and RFPs, and more.

[WHITE PAPER]

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Call Recording Gets Easier, Less Costly with VS Logger [ Source: Versadial ]
April 2008- This white paper describes VS Logger call recording software and its benefits and shows screenshots of the product's interface.

VS Logger provides protection from lawsuits and makes it easy to quickly defuse customer disputes. In addition, it provides business phone security, makes employee training and performance reviews easy, reduces data entry errors, and provides a lower-cost alternative to traditional third-party verification programs.

Users can learn how to use VS Logger in minutes ....

[WHITE PAPER]

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A Dynamic Assessment Of VoIP Adoption, Innovation And Their Interaction With CALEA Regulation [ Source: Massachusetts Institute of Technology ]
January 2008- This research paper present a system dynamics model to understand the complex feedback system surrounding VoIP adoption, innovation and the current VoIP CALEA proceedings. System dynamics is a methodology for studying and managing complex feedback systems using a computer simulation. The adoption of the ""managed"" and ""unmanaged"" VoIP is modeled to understand the fraction of VoIP that will be under the CALEA jurisdiction. The paper then models the cost of compliance for the providers of ....

[WHITE PAPER]

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The End of Federalism in Telecommunication Regulations? [ Source: IST ]
January 2008- This paper from IST focuses upon six well-known technology trends that are influencing the evolution of the network: the cost of ""Communicating"" is becoming more distance insensitive; the networks and the services that ride on these networks are becoming more modular; packet-routed networks are becoming more prevalent than circuit-switched networks; the application (e.g., voice) is becoming more independent and separate from the network; geographic boundaries are irrelevant to emerging technology; and intelligence and functions are ....

[WHITE PAPER]

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Electricity Deregulation Puts Pressure On The Transmission Network And Increases Its Cost [ Source: Consumer Federation of America ]
January 2008- Many experts are beginning to admit that a substantial part of upgrade costs are caused by need to support the increased strain on system that occurs in the deregulated electricity markets that policymakers have been struggling to create in the past decade. Based upon almost two decades of analysis of the faltering effort to deregulate electricity markets, this paper outlines the reasons why Congress should pass reliability-only electricity bill and put its deregulation agenda on ....

[WHITE PAPER]

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More from the Telecom Section

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