How Customer Intelligence Can Help Small Business Deliver Results

by Avaya

Jan 30, 2012

Download When SMBs are asked to name the biggest priority for their organization over the next year, the top three responses are: operational efficiencies, more customer focus and automating business processes, in that order. These priorities demand a new way of doing business, a new way to interact with customers and a new foundation. This white paper explains how IP communications helps SMBs grow their business by providing easy-to-access customer intelligence, and reduces the cost of operations by helping businesses uncover critical data and act upon it.