UBM: TECH DIGITAL RESOURCE LIBRARY

How Customer Intelligence Can Help Small Business Deliver Results

by Avaya

Authored on: Feb 07, 2012

Download When SMBs are asked to name the biggest priority for their organization over the next year, the top three responses are: operational efficiencies, more customer focus and automating business processes, in that order. These priorities demand a new way of doing business, a new way to interact with customers and a new foundation. This white paper explains how IP communications helps SMBs grow their business by providing easy-to-access customer intelligence, and reduces the cost of operations by helping businesses uncover critical data and act upon it.


Whitepaper