How to Assess the Business and Financial Impact of IP Unified Communications Systems

Oct 20, 2010

Download ShoreTel knows that comparing competing solutions on equal footing can be difficult. We also know that a system with the lowest purchase price may not have the lowest total cost of ownership (TCO) over the lifespan of the IP unified communications system. To help with your comparison, we've created this 15 page report which details the 12 cost components that must be incorporated in any TCO analysis.

The TCO white paper covers many specific Unified Communications system costs, including:

• Capital costs

• Network upgrade

• Operational start-up (including planning, installation, system stabilization and staff training)

• On-going support (including software upgrades)

• Moves, Adds & Changes (MAC)

• Energy consumption and carbon footprint for UC solutions