IP Telephony/Unified Communication Basics To Best Practices:Technology Issues
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Overview: Legacy PBX systems are being retired and new functionality is essentially only available with IP-based systems. Enterprises are not faced with the question of whether to migrate to Voice over IP (VoIP) and IP Telephony (IPT), it's a question of when. And the emerging capabilities for UC increase the complexity this transition. Despite the growth of these technologies, many enterprises have limited experience with IP Telephony and VoIP, and once the decision to migrate is made, there are tough challenges to face--from determining the readiness of LANs and wiring closets, to WAN performance, IT organizational and staffing issues, security, utility costs and software support, patching, and version control. In this tutorial, Gary Audin analyzes these issues with recommended actions that will lead to successful VoIP/IPT/UC deployments. He cuts through the hype to the real advantages and presents how VoIP/IPT and UC work and how they operate.