Organizing IT For Next-Gen Converged Networks
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Overview: In the first generation of IP Telephony, the “voice” and “data” folks had to figure out new ways of working together to send voice over the “data” network. With Unified Communications, many more stakeholders become involved: Applications developers, datacenter managers, staff in charge of directories and e-mail, just to name a few. In this presentation, Delphi’s Gary Audin addresses concerns for those facing the organizational challenges of both IPT and UC, including: When and why do you need to consider a change in organization or internal governance? When a change is needed, how does it get put together and by whom? Do you need a UC or convergence “champion” or “czar” to coordinate the organizational transition? What processes are needed to open and maintain the lines of communication among voice, data network, applications developers, and messaging/e-mail IT specialists?