Videoconferencing Support Issues And Strategies
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Overview: Once you purchase and install video, you'll have to support it. This may be more critical with video than any other media, since it tends to be an expensive purchase, often driven by C-level executives. You can't afford poor quality or hard-to-establish connections in such a high-profile application. Wainhouse Research's Andrew Davis presents the most effective approaches to providing ongoing support for enterprise video installations and the network that supports them. Davis discusses the tradeoffs of in-house vs. outsourced support; the best ways to connect different types of users; the value of standardization; tools you need; and processes for making it all work.