VoiceCon's IP Telephony RFP: An NEC Solution
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Overview: An RFP process to purchase a new enterprise communications system can be an exhaustive and time consuming experience. The objective of this presentation is to facilitate this task for customers who plan to issue an RFP for an IP telephony system in the near future. Mark Pendleton presents NEC's response to VoiceCon's RFP, providing a look at one vendor's particular approach to the request. It covers: system architecture and design of common control and common equipment, voice terminals, generic software features, voice/integrated messaging, ACD features/functions, Unified Communications options, and systems management.