Unified Communications

Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data [ Source: University of Pennsylvania ]
January 2008-A call center is a centralized hub that exists solely for the purpose of making or attending calls to or from customers or perspective customers. In today’s economy, call centers have not only become the primary point of contact between customers and businesses but also a major investment for many organizations. Due to the magnitude of these operations, call center supervisors need to staff their organization efficiently in order to provide a satisfactory level of ....

[WHITE PAPER]

Next-Generation VoIP Network Architecture [ Source: MultiService Forum ]
January 2008-The term ""Voice over IP"" (VoIP) describes the transport of voice over IP based networks; it is a generic term that covers deployments ranging in complexity from hobbyists using the internet to get free phone calls on a peer to peer basis, to full scale PSTN replacement networks. In carrier networks VoIP has been mainly deployed in enterprise networks or as a trunking technology to reduce transport costs in voice backbone networks. This White paper ....

[WHITE PAPER]

OCS 2007 vs. Sametime 8.0: Comparing Unified Communications Solutions [ Source: Wainhouse Research ]
March 2008-Microsoft's Office Communications Server 2007 and IBM Lotus' Sametime 8.0 represent two distinct choices as unified communications solutions.

[WHITE PAPER]

IP Telephony and UC: Getting More Bang from Smaller Budgets [ Source: VoiceCon Orlando 2009 ]
April 2009-Pricing for communications systems has been evolving rapidly amid the industry's move to software, with its pricing models. Now, as vendors seek new ways to sell products and push united communications (UC) in a difficult economic climate, they're trying even more different pricing strategies. Doug Carolus, director of operations and consulting services at Ncompass Solutions, looks at the range of pricing and licensing issues across communications capabilities, from basic IP PBXes to UC applications, to ....

[PRESENTATION]

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0 [ Source: Avaya ]
January 2008-These Application Notes published by Avaya describes the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Catalyst Switches. The AutoQoS features provide QoS service for the Avaya S87xx Series servers running Avaya Communication Manager software and the Avaya IP Telephones using a Cisco network infrastructure. These Application Notes also apply to other Avaya Servers running Avaya Communication Manager software.

[WHITE PAPER]

Overcoming Single Provider MPLS Limitations [ Source: Virtela ]
August 2009-In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and contrasts them to the benefits of a global multi-carrier MPLS network.

They examine Virtela’s Global Service Fabric (GSF) which melds MPLS technology and service delivery to reliably deliver the full benefits of performance routing MPLS technology with the comprehensive geographic reach and route diversity of multiple MPLS providers. Virtela’s GSF multi-carrier network approach overcomes mapping ....

[WHITE PAPER]

Improving Healthcare Delivery with Role-Enabled Communications [ Source: NEC ]
September 2009-Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires more than UC - it requires role-enabled communications. Download NEC's whitepaper to see how to deal with healthcare challenges.

[WHITE PAPER]

Eight Steps to Creating an Incentive Program for Your Customer Service Reps [ Source: Alexander Communications Group ]
January 2008-Incentive programs that offer rewards such as cash, travel, or merchandise in return for exceptional performance or performance improvements are common among salespeople but less common among customer service organizations. But incentive programs have been used successfully to improve performance with many different types of employee groups, including service staff. With more service organizations trying to add an additional sales element to their service department, incentive and recognition programs are likely to grow even more ....

[WHITE PAPER]

The Hidden Cost Of Technology Failure In The Contact Center [ Source: Empirix ]
September 2009-A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.

[RESEARCH/ANALYST REPORT]

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VoiceCon Orlando 2009: Mark Hemmert , Psytechnics [ Source: TechWeb ]
March 2009- Eric Krapf talks to Mark Hemmert , VP of Sales and Operations at Psytechnics about the company's QoE solutions for voice and video quality assessment.

[VIDEO]

VoiceCon Orlando 2009 Keynote: James O'Neill, Siemens [ Source: TechWeb ]
April 2009- The Wednesday keynote address delivered by James O'Neill, CEO, Siemens Enterprise Communications.

[VIDEO]

Unified Communications: Capturing The Growth Wave [ Source: Ubiquitous Connections ]
June 2009- Leading research suggests that the Unified Communications (UC) market in Europe is primed for phenomenal growth over the next four to five years. Despite this, there is little evidence that the manufacturing vendors in the space are making the required investments in order to capitalize on the growth opportunity. Recognizing that UC represents an expanded chapter of the convergence of voice, data and video, vendors need to develop sales channels with improved capabilities, new routes ....

[WHITE PAPER]

VoiceCon Orlando 2009 Keynote: Gurdeep Singh Pall, Microsoft [ Source: TechWeb ]
April 2009- The Wednesday keynote address delivered by Gurdeep Singh Pall, Corporate Vice President, Unified Communications, Microsoft.

[VIDEO]

Read Abstract | Go to Case Study

RSS Mobile Reader [ Source: Tata Consultancy Services Ltd ]
May 2009- The RSS feed reader is a J2ME MIDP application that is able to read most RSS feed versions. RSS is a lightweight XML format designed for sharing headlines and other content like blogs and news. The data is stored on the mobile device and updated on request. It supports most encodings. RSS is a family of Web-feed formats used to publish frequently updated content such as blog entries, news headlines, and pod casts. An RSS ....

[CASE STUDY]

Revealing VOIP Adoption Trends [ Source: Interactive Intelligence ]
August 2009- Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?

Find out when you read the answers provided by CIO Magazine subscribers.

In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP

Read the full report today.

[WHITE PAPER]

Telcos in the Cloud: Claiming a Seat at the Table [ Source: VoiceCon ]
July 2009- Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.

Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.

....

[RESEARCH/ANALYST REPORT]

Whiteboard Tutorial: Justifying Unified Communications [ Source: TechWeb ]
September 2009- Most people think of just the cost savings associated with Unified Communications, but the real challenge is how to bring together voice, video, data and presence across phones, laptops and mobile devices, and get better information because of it.

[VIDEO]

Capitalizing on Unified Communications: A Business and Technical Strategy Overview [ Source: Wipro Technologies ]
September 2008- This paper presents Wipro's point of view on the benefits of UC, and describes our unique ability to combine telephony planning and industry-specific expertise with comprehensive UC solutions designed to meet the needs of virtually any enterprise. It also provides a technical strategy to help decision makers plan for adopting UC, leveraging existing telephony infrastructure while migrating to a full UC solution.

Unified Communication (UC) is an essential technology for improving organizational ....

[WHITE PAPER]

Preparing an RFI/RFP for Unified Communications [ Source: UniComm Consulting, LLC ]
March 2008- Before you can create a unified communications request for proposal (RFP), you should first define unified communications, figure out what problems you are trying to solve, and choose what and when to buy.

[WHITE PAPER]

Sort results by: Published date | Company name

Unified Communications In Two Easy Steps [ Source: Interop ]
May 2009- According to Jeff Ridley, director of product management at ShoreTel, approaching Unified Communications as a single deployment limits flexibility, and “my-way-or-the-highway” solutions add cost and complexity. Successful deployments require two steps: deploying an IP telephony system that satisfies your requirements, and integrating UC applications that increase capabilities. Learn more, and receive a network assessment guide.

[PRESENTATION]

Voice Over Wireless LAN And Fixed Mobile Convergence [ Source: Interop ]
May 2009- Research indicates that more than 70% of large enterprises either use voice over WLAN technology or plan to add it within the next year. Thus far, WLAN voice has been deployed on a small scale in a few industry vertical markets like healthcare, retail, and materials handling. It's extending to the general office population, where it can be used to reduce cellular costs, increase productivity, and improve accessibility for key personnel. However, to deliver enterprise ....

[PRESENTATION]

Mobillity Application Deployment Strategies [ Source: Interop ]
May 2009- Now that everyone in your company has mobile access to e-mail, how can that investment be taken to the next level by enabling new capabilities and extending additional functionality to their mobile devices? From salesforce automation and mobile business intelligence, to knowledge management and workflow automation, what are the mobile applications that could increase workforce productivity and efficiencies within your organization? This workshop will give you the information and tools you need to develop a ....

[PRESENTATION]

The Benefits Of Computer-Based Audio Conferencing [ Source: Citrix Online ]
October 2009- Audio conferencing has evolved significantly since the days of the neighborhood telephone party line. And the technology is undergoing another noteworthy transition, thanks to two significant factors: VoIP and the use of Web conferencing as a business tool. Take an in-depth look at the uses and costs of traditional audio conferencing, as well as the multitude of cost and productivity benefits companies realize with computer-based audio conferencing.

[WHITE PAPER]

Voice Over Wireless LANs And Fixed Mobile Convergence [ Source: Interop ]
May 2009- Research indicates that over 70% of large enterprise organizations either use voice over WLAN technology or plan to add it within the next 12 months. Up until now, WLAN voice has been deployed on a small scale in a few industry vertical markets like healthcare, retail, and materials handling. That capability is now being extended to the general office population where it can be used to reduce cellular costs, increase productivity, and improve accessibility for ....

[PRESENTATION]

The Hidden Cost Of Technology Failure In The Contact Center [ Source: Empirix ]
September 2009- A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.

[RESEARCH/ANALYST REPORT]

Whiteboard: Bringing The End User to Unified Communications [ Source: TechWeb ]
October 2009- Ulitimately, unified communications should make end users more productive. So how do you bring the rogue users into the plan, and how do you get the resisters to use it? These topics complete our Unified Communications whiteboard tutorial series.

[VIDEO]

Whiteboard: Unified Communication Compliance & Security [ Source: TechWeb ]
October 2009- In the 4th part of our Whiteboard Tutorial series on Unified Communication, Michael Healey, of Yeoman Technologies, discusses the importance of security and compliance, and how you need to think about this from day one with policies and training.

[VIDEO]

[RESEARCH/ANALYST REPORT]

Whiteboard: Unified Communications Guts & Bolts [ Source: TechWeb ]
September 2009- Michael Healey talks about the vital components in a unified communications infrastructure, including the need to have your voice, network, apps and security teams working together to ensure a quality of service that meets customer expectations.

[VIDEO]