The Cost Advantages of Hosted Telephony
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Overview: With the growing number of IP telephony service and equipment options, there has never been a better time for enterprises to find a communications solution that fits their business needs. Top requirements of all businesses today in evaluating new communication solutions include lowering costs, consolidating vendor and provider relationships, refocusing IT staff, and providing flexibility to their employees. For these reasons, more businesses are considering hosted PBX services. With a premises-based solution, all equipment must be installed and maintained by the enterprise, and external voice lines or SIP trunks must be provisioned. With a hosted PBX, the applications and management of the system reside with the service provider, and voice connectivity runs over a dedicated or shared IP connection to one or more locations. Additionally, service providers are extending beyond telephony with a growing list of features and capabilities to incorporate elements of a full unified communications (UC) solution. These capabilities include presence, integrated audio and Web conferencing, mobility, collaboration, video solutions, and business application integration. Extending into more hosted UC is necessary to compete head-on with PBX vendors that have also moved toward UC.