Contact Center Value Optimization

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Source: Magpie Partners

Date: April 2008

Type: White Paper

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Overview: Contact Center Value Optimization (CCVO) is an innovative method for making key staffing and management decisions for inbound contact centers. CCVO breaks from traditional approaches by maximizing the difference between costs and the true financial benefit of answering calls to optimize a contact center's performance. Increased revenues, reduced costs, and more efficient use of existing system capabilities can be achieved quickly with no incremental technology investment.

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