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Overview: Computer Telephony Integration (CTI) is a technology that allows the integration of interactions on a telephone and a computer. CTI includes the integration of all customer contact channels, such as voice, e-mail, Web, fax, and so on, with computer systems. CTI involves using a computer to manage the incoming and outgoing telephone calls. This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI).
VoiceCon SF 2009 Keynote: Bruce Morse, VP, Unified Communications and Collaboration, IBM Software Group
A keynote at VoiceCon San Francisco 2009 by Bruce Morse, VP, Unified Communications and Collaboration, IBM...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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