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Overview: The union of voice and data services over a single Internet Protocol (IP) network transforms today’s contact centers by providing multimedia communications in a location-independent environment. The recognition of wireless communications and emerging messaging technologies creates new expectations for contact centers, the need to push information to mobile as well as desktop devices. This white paper overviews the IP contact center environment, industry trends, feature capabilities and alternative deployment methods.
Networking and Unified Communications
IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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