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Overview: Ever get into a disagreement with another rep over seemingly trivial issues? Ever cause a customer to become distress without quite understanding why? If so, there may be intergenerational issues at work in the customer service center. Different generations come equipped with different interpersonal attitudes, value systems and work ethics and when people from different age or generational groups work together or when a rep from one generation is handling customers who belong to another generation, these outlook and values come into play and conflict arises.
Networking and Unified Communications
IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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