ROI - The Proof Is in the Call Center
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Overview: etalk users of Advise, Observe, Expert and Survey realized significant cost savings when they automated functions formerly performed manually or by third-party companies. The advantages of automated training, evaluation and customer satisfaction measurement are enormous, when factors such as downtime, repetition, human error and outsourcing are taken into consideration. This paper published by etalk details result of a survey conducted of etalk users examines the cost-effectiveness and cost savings realized by etalk customers employing the use of etalk contact center technology to automate these functions.