Moving Beyond the Contact Center to Expert Anywhere

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Moving Beyond the Contact Center to Expert Anywhere

Source: Nortel Networks

Date: January 2008

Type: White Paper

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Overview: It’s no surprise that more and more companies are pulling out all the stops to provide exceptional customer service, with the key focus on the contact center as the front line to customer interactions. The need to meet customer demands and retain existing customers is resulting in companies of all sizes striving to go beyond merely satisfying customers, to having personalized and customized relationships with every one. Nortel’s Expert Anywhere Contact solution allows contact center agents to be more responsive and effective by connecting with subject matter experts.

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