Technology Audit: Jacada - Jacada Fusion V3 and Jacada WorkSpace V3
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Overview: Jacada WorkSpace and Jacada Fusion, create the foundation for a Service Oriented Architecture (SOA) approach in reusing existing infrastructure assets. Jacada Fusion is applicable to any organization type, and Jacada WorkSpace is focused on enhancing the operability of the contact centre and is a unified agent desktop for contact centers, which offers dynamic call scripting, soft phone, up-sell/cross-sell, workflow, and application nesting. The Jacada Fusion process optimization platform simplifies agents interactions with business systems by automating and optimizing processes; including processes that flow across non-integrated business systems.