Rising Expectations, Technology, and Retention Are Among the Challenges for 2006
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Overview: The year 2005 was intricate enough for many customer service managers, with technology changes, outsourcing, hiring and withholding issues, and other factors that crowded into the customer service center. The year 2006, it seems, will be no different. Managers will face more technology alternatives more staffing headaches, and will be part of a discipline thats changing as fast as the business world it operates in. In fact, thats one of the challenges that customer service managers will face - change.