Rising Expectations, Technology, and Retention Are Among the Rising Expectations, Technology, and Retention Are Among the

Rising Expectations, Technology, and Retention Are Among the Challenges for 2006

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Source: Alexander Communications Group

Date: January 2008

Type: White Paper

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Overview: The year 2005 was intricate enough for many customer service managers, with technology changes, outsourcing, hiring and withholding issues, and other factors that crowded into the customer service center. The year 2006, it seems, will be no different. Managers will face more technology alternatives more staffing headaches, and will be part of a discipline that’s changing as fast as the business world it operates in. In fact, that’s one of the challenges that customer service managers will face - change.

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