Rising Expectations, Technology, and Retention Are Among the Challenges for 2006

TechWeb Digital Library > Telecom > Call Centers >

Rising Expectations, Technology, and Retention Are Among the Challenges for 2006

Source: Alexander Communications Group

Date: January 2008

Type: White Paper

Rating:

(0)

DOWNLOAD NOW!

Overview: The year 2005 was intricate enough for many customer service managers, with technology changes, outsourcing, hiring and withholding issues, and other factors that crowded into the customer service center. The year 2006, it seems, will be no different. Managers will face more technology alternatives more staffing headaches, and will be part of a discipline that’s changing as fast as the business world it operates in. In fact, that’s one of the challenges that customer service managers will face - change.

Click here to download now

View all content from this source

Not what you’re looking for? Search again

More From the Call Centers Section

More Telecom Resources

Windows Phones and Unified Communications: How Windows Phones Combine Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment
Increasingly, teams consist of geographically and departmentally dispersed people who work...

Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.

Upcoming Webcasts