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Overview: Leading customer service departments consume early-arning systems to respond quickly to rising call volumes, according to a report from Best Practices, LLC. Best Practices of Chapel Hill, North Carolina, conducts work based on the belief that organizations can chart a course to superior performance by studying top companies’ best business practices, operating tactics and winning strategies. Companies that fail to plan for call volume fluctuations risk providing inadequate service and alienating loyal consumers. In fact, call center scheduling is one of the most critical - and most difficult - tasks call center managers face.
Networking and Unified Communications
IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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