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Overview: Incentive programs that offer rewards such as cash, travel, or merchandise in return for exceptional performance or performance improvements are common among salespeople but less common among customer service organizations. But incentive programs have been used successfully to improve performance with many different types of employee groups, including service staff. With more service organizations trying to add an additional sales element to their service department, incentive and recognition programs are likely to grow even more common. This white paper offers some tips to create an incentive program for Customer Service Reps.
VoiceCon SF 2009 Keynote: Bruce Morse, VP, Unified Communications and Collaboration, IBM Software Group
A keynote at VoiceCon San Francisco 2009 by Bruce Morse, VP, Unified Communications and Collaboration, IBM...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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