IP-Enabling Your Contact Center: Leveraging Flexible Standards for Streamlined Communications
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Overview: As enterprises increasingly are discovering, Internet Protocol (IP) technology enables more than cost-effective telephony. It also facilitates a range of new capabilities that enhance business operations and reduce expenses. By leveraging a converged voice and data infrastructure to IP-enable their contact centers, businesses can reduce expenses, streamline communications, more efficiently, distribute and manage call center resources and provide new enhanced services, plus a host of other benefits. This white paper explores the three key enabling protocols and how they are transforming the contact center industry.