IP Telephony Services: New Paradigm Requirements for Support Services
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Overview: Companies are migrating from dedicated, somewhat closed systems to open environments that converge diverse voice, data, and video applications onto single IP-based networks. In this new model, telephony runs as an application, and must operate on and interoperate with the IP networks data infra-structure and management environment. This white paper explores the new service requirements that this migration is creating for IP Telephony support services, the Avaya IP Support Services architecture and layered service options, and insights on how to select the right IP Support Service for the business.