On-Premise Versus Hosted Contact Center Solutions: What You Don't Know...Can Hurt
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Overview: When choosing between setting up an on-premise technology infrastructure and opting for a hosted solution, one can jeopardize the continuity of contact center. When preformed using information specific to the contact center environment, activity-based analysis is an exceptionally accurate method of highlighting the option. Determining factors such as the number of fixed and variable personnel, the current technology environment, as well as the costs associated with these factors, may be similar within contact centers of the same size but differ enough to make a drastic variation in the analysis results.