Selecting a Hosted Contact Center Solution
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Overview: The Contact Center On Demand (CCOD or hosted contact center) market has emerged from relative obscurity to become front page news, as described in this paper, Hosted Contact Center Offerings are Ready for Prime Time (ICCM Weekly, December 14, 2004). Demand for hosted contact center offerings is expected to double in 2005, according to DMG Consulting LLC, driven by viable offerings, increased market awareness, new entrants and the improving economy. CCOD represents a worthwhile, potentially cost-saving alternative to premise-based contact center solutions.