Customer Experience: The Five Essential Facts That Every Company Needs to Know
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Overview: Companies looking to succeed in todays complex, competitive, and rapidly changing marketplace cant afford to rely on traditional business strategies. An added focus on customer experience is essential, since the vast majority of customer interactions begin over the phone, smart managers will focus on this first point of contact - especially since theres so much room for improvement there. Touchtone systems are falling short, but voice automation can afford companies the multiple benefits of taking care of their customers, bolstering their bottom lines, and contributing to a strong brand differentiation strategy.