Guide Your CSRs to a More Positive Attitude
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Overview: Customer service reps are charged with providing a positive experience for their customers. Thats their job. It is not easy if the customers own experience isnt positive, mainly if theres a disconnect between the way companies want CSRs to treat customers and the way in which those companies themselves treat their CSRs, or if the workplace itself is filled with negative images and expressions that are more likely to undermine than to reinforce a positive attitude. Here, it is seen that the offers given to CSRs are a number of personal strategies.