Computer Telephony Integration (CTI) in a SALT Environment
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Overview: Computer Telephony Integration (CTI) refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response (IVR) sessions in which the system interacts with the caller to both collect information and provide information. This paper published by CTI explores the concepts and techniques used in creating CTI applications in a Speech Application Language Tags (SALT) environment.