Increasing Sales in Inbound Call Centers With Predictive CallCenter

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Source: SPSS

Date: January 2008

Type: White Paper

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Overview: PredictiveCallCenter uses proven analysis methods to instantly provide personalized offers and recommendations, as well as selling points to help agents make the offers. PredictiveCallCenter is designed to integrate with existing call center and Customer Relationship Management (CRM) systems, so companies can leverage their existing investments to add a critical link in their multi-channel strategies. And PredictiveCallCenter is able to automatically incorporate internal and external contact restrictions, to adhere to customer preferences and company guidelines.

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