The Competitive Edge: Send Reps Home to Work

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The Competitive Edge: Send Reps Home to Work

Source: Alexander Communications Group

Date: January 2008

Type: White Paper

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Overview: More and more customer service departments across the country are sending their reports home ... to work. Telecommuting programs offer customer service managers the opportunity to cut operating costs, increase employee productivity and retention, as well as the ability to compete effectively against companies with more resources, he adds. It discusses additional benefits of using at-home service reps.

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