Customer Service in the UK - A Response to the Contact Centre Customer Service in the UK

Customer Service in the UK - A Response to the Contact Centre Off-Shore Debate

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Source: BT Group

Date: January 2008

Type: White Paper

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Overview: This document is a joint collaboration between UK Trade and Investment, BT’s Inward Investment Channel - BT eLocations, and the CCA, the Professional Body for Call and Contact Centres. It highlights all the positive aspects of the UK Contact Centre Industry, which is really a reflection of the professionalism and maturity of the UK Customer Service Industry. It does not propose that UK is better than India, or vice versa.

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