The Next Generation Contact Center: Compelling Reasons for VoIP in The Next Generation Contact Center: Compelling Reasons for VoIP in

The Next Generation Contact Center: Compelling Reasons for VoIP in the Contact Center

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Source: Nuasis

Date: January 2008

Type: White Paper

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Overview: By delivering the Voice traffic over the IP network (VoIP), the latest systems: simplify networking of multiple, geographically dispersed centers, handle phone calls, e-mails, and web contacts on a single platform, reduce telephony network costs. Next generation systems also address key shortcomings with previous IP solutions to assure system reliability and scalability. It provides an overview of the latest available technologies and considerations for evaluating an IP-based call center system.

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