Contact Centers: Creating the New Environment for Profitability
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Overview: The contact center environment is one of the most stressful areas in corporations today, and the stakes are high. Costs of turnover, disabilities, absenteeism, technology migration, and customer defection are just some of the reasons forward-thinking organizations have begun to address the human dimensions of contact center productivity proactively. The cost of not addressing these issues can be insurmountable. This white paper discusses the strategic importance of addressing the factors within contact centers across all industry sectors.