Customer Service Supervisors Should Be on the Floor - Coaching! - Customer Service Supervisors Should Be on the Floor

Customer Service Supervisors Should Be on the Floor - Coaching!

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Source: Alexander Communications Group

Date: January 2008

Type: White Paper

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Overview: The number one job of the frontline customer service supervisor is coaching and mentoring customer service reps to better performance - being on the floor to offer advice, encouragement, reinforcement, and immediate feedback on how reps are doing and how they can do better. Relationship building. This is the foundation for all of a supervisor’s work on the floor and involves a supervisor’s building a personal relationship with every one of his or her reps.

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