Presence-Aware Communications: Overview, Bene?ts, Business Impact and Deployment Considerations
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Overview: Process and productivity improvements may be realized when presence-aware instant communication capabilities result in workflow simplifications and leaner business processes. This paper from Siemens recent surge in corporate instant messaging deployments is a visible testimony to the early success of presence-aware communications. The paper incorporates user presence allow individuals to see a unified view of a users presence states - associated with all of their individual devices and applications. The productivity benefits of presence aware applications are especially evident in taking the guesswork out of contacting employees for setting up conference calls and team collaboration sessions.