Contact Center Analytics to Transform Customer Service: Balancing Efficiency, Cost, and Customer Satisfaction
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Overview: BusinessObjects Contact Center Analytics is an analytic application that enables contact center managers to optimize contact center performance, reduce operational costs, improve customer satisfaction, and optimize agent performance and scheduling. BusinessObjects Contact Center Analytics enables contact center managers to track, understand, and manage critical information from all aspects of a contact center. It is a module of BusinessObjects Customer Intelligence, which also includes Customer Analytics, Sales Analytics, and Campaign Analytics. Business Objects has helped thousands of companies turn enterprise data into meaningful information for their service, sales, and marketing departments.