Worker Productivity and Ventilation Rate in a Call Center: Analyses of Time-Series Data for a Group of Registered Nurses
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Overview: This paper investigates the relationship of ventilation rates with the performance of advice nurses working in a call center. Ventilation rates were manipulated; temperatures, humidity, and CO2 concentrations were monitored; and worker performance data, with 30-minute resolution, were collected. Multivariate linear regression was used to investigate the association of worker performance with indoor minus outdoor CO2 concentration and with building ventilation rate. Results suggest that the effect of ventilation rate on worker performance in this call center was very small or nil, over most of the range of ventilation rate.