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Overview: To enable contact centers to provide world-class customer service, manage multiple point solutions, and effectively utilize agents, Concerto Software has integrated its Ensemble 3.1 solution with Cisco ICM and Cisco IPCC. The Cisco IPCC Enterprise Edition is a strategic platform that enables customers to move into the next phase of customer contact - beyond today’s Contact Center to a Customer Interaction Network. Concerto Software, Inc. (NASDAQ: CRTO) is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax.
VoiceCon SF 2009 Keynote: Mark Straton, Siemens
Mark C. Straton, the Senior Vice President of Voice & Applications Marketing at Siemens Enterprise Communications Group delivers a keynote.
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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