Cisco - Concerto Technical Integration Brief
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Overview: To enable contact centers to provide world-class customer service, manage multiple point solutions, and effectively utilize agents, Concerto Software has integrated its Ensemble 3.1 solution with Cisco ICM and Cisco IPCC. The Cisco IPCC Enterprise Edition is a strategic platform that enables customers to move into the next phase of customer contact - beyond todays Contact Center to a Customer Interaction Network. Concerto Software, Inc. (NASDAQ: CRTO) is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax.