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Overview: CSR training is a hot issue these days. Yet while almost all CS managers seem to agree that training is important, they are divided on what are the best training practices, especially when it comes to training their veteran CSRs. What all this means is that when it comes to training veteran CSRs, there is no best mix of training areas. Yet when one crunched all the numbers, some interesting trends began to appear. For this paper, because of the wide range of responses received, it is listing the highest value reported as well as the lowest value.
Networking and Unified Communications
IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can...
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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