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Overview: In today’s competitive business environment, companies need to expand their traditional channels of customer interaction to cement customer loyalty and maintain competitive advantage. The Internet provides heightened business opportunities by enabling a whole new realm of interaction channels above and beyond traditional telephone calls and face-to-face interactions. The result is a business environment that is no longer constrained by the traditional call center; instead, businesses can interact with their customers where and how they desire via a customer interaction network.
VoiceCon SF 2009 Keynote: Mark Straton, Siemens
Mark C. Straton, the Senior Vice President of Voice & Applications Marketing at Siemens Enterprise Communications Group delivers a keynote.
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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