Nortel Network Case Study: Lansforsakringar AB
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Overview: The Lansforsakringar Alliance is one of Swedens largest financial groups, offering insurance and banking services throughout the country. Lansforsakringar AB decided to look for a self-service contact centre solution that would automate its high-volume transactions. This would tackle simple customer issues more quickly and conveniently, whilst empowering agents to focus more attention upon revenue-generating activities. To deliver the most comprehensive level of functionality as cost-effectively and easily as possible, Lansforsakringar chose a state-of-the-art Nortel IP contact centre solution.