Telephony@Work CallCenterAnywhere: Web-Enabled Contact Center

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Source: Oracle

Date: January 2008

Type: White Paper

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Overview: This paper published by Oracle discusses that customers want to be able to contact the user at their convenience using their channel of choice - by phone, e-mail, or Web. And they expect an outstanding experience with superior service. With Oracle’s Telephony@Work CallCenterAnywhere contact center solution, customers can communicate with the user over the Web by e-mail, text chat, Web callback request, or voice over the internet. This white paper describes how Telephony@Work CallCenterAnywhere allows one to deliver exceptional personalized customer service through a variety of communication channels, helping one build customer loyalty, repeat business, and higher profitability.

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