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Overview: In 2004, PowerSeraya Ltd moved its corporate office to Singapore’s prestigious HarbourFront Place. New telephony requirements had to be addressed. PowerSeraya needed to provide telephone services to 120 employees in its new office, as well as to ensure a reliable communications infrastructure that connect with its power stations in Jurong Island with the corporate office in HarbourFront Place. They deployed an integrated Nortel telephony and contact centre solution including Nortel Meridian 1 Option 11C PBX with Automatic Call Distribution and Nortel Contact Recorder, Nortel CallPilot and Nortel Contact Center - Express.
VoiceCon SF 2009 Keynote: Mark Straton, Siemens
Mark C. Straton, the Senior Vice President of Voice & Applications Marketing at Siemens Enterprise Communications Group delivers a keynote.
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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