Nortel Network Case Study: PowerSeraya Ltd and Seraya Energy Pte Ltd
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Overview: In 2004, PowerSeraya Ltd moved its corporate office to Singapores prestigious HarbourFront Place. New telephony requirements had to be addressed. PowerSeraya needed to provide telephone services to 120 employees in its new office, as well as to ensure a reliable communications infrastructure that connect with its power stations in Jurong Island with the corporate office in HarbourFront Place. They deployed an integrated Nortel telephony and contact centre solution including Nortel Meridian 1 Option 11C PBX with Automatic Call Distribution and Nortel Contact Recorder, Nortel CallPilot and Nortel Contact Center - Express.