Magic Quadrant for Unified Communications, 2007
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Overview: Unified Communications (UC) offer the ability to significantly improve how individuals, groups and companies interact and perform. UC enables multiple communication channels to be coordinated. In some cases, separate servers may be consolidated, but more frequently, UC adds value to existing communication servers. Key technologies include Internet Protocol (IP)-PBX, Voice over IP (VoIP), presence, e-mail, audio and Web conferencing, videoconferencing, voice mail, unified messaging and Instant Messaging (IM). The largest single value of UC is its ability to reduce ""human latency"" in business processes.