Nortel Network Case Study: Land Information New Zealand (LINZ)

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Source: Nortel Networks

Date: January 2008

Type: White Paper

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Overview: Land Information New Zealand (LINZ) wanted to management of geographically dispersed staff, a single service management scenario with consistent customer service compliance and a complete picture of nationwide call-in patterns and reporting systems to plan and schedule more flexibly to call demand, was required. They deployed Nortel’s Communication Server 1000, Media Gateway, Contact Center, CallPilot and Ethernet Switch 460-24T-PWR to the existing Nortel Call Centre solution enabled migration to IP and provided a virtual’ call centre environment.

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