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Overview: Land Information New Zealand (LINZ) wanted to management of geographically dispersed staff, a single service management scenario with consistent customer service compliance and a complete picture of nationwide call-in patterns and reporting systems to plan and schedule more flexibly to call demand, was required. They deployed Nortel’s Communication Server 1000, Media Gateway, Contact Center, CallPilot and Ethernet Switch 460-24T-PWR to the existing Nortel Call Centre solution enabled migration to IP and provided a virtual’ call centre environment.
VoiceCon SF 2009 Keynote: Mark Straton, Siemens
Mark C. Straton, the Senior Vice President of Voice & Applications Marketing at Siemens Enterprise Communications Group delivers a keynote.
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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