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Overview: Timken Company is a leading global manufacturer of friction management and power transmission products and services. As part of a comprehensive ""Extreme makeover"" to plan and deploy high-impact network integration and convergence at multiple levels, Timken partnered with Nortel to establish a virtual contact center across branch offices in the United States and in Canada. The Nortel Contact Center solution has created the ability for Timken to handle customer and supplier calls virtually anywhere. The Nortel Virtual Contact Center maximizes agent productivity and improves responsiveness to customers.
VoiceCon SF 2009 Keynote: Mark Straton, Siemens
Mark C. Straton, the Senior Vice President of Voice & Applications Marketing at Siemens Enterprise Communications Group delivers a keynote.
Internet Protocol (IP) Communications: what users really think of it
Both CIOs and IT teams agree that IP Communications can be of tremendous value. This survey reveals why IP adoption is increasing at a rapid rate, as well as the concerns surrounding IP.
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