VoiceCon Orlando 2009 Keynote: James O'Neill, Siemens [ Source: TechWeb ]
April 2009- The Wednesday keynote address delivered by James O'Neill, CEO, Siemens Enterprise Communications.

Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data [ Source: University of Pennsylvania ]
January 2008- A call center is a centralized hub that exists solely for the purpose of making or attending calls to or from customers or perspective customers. In today’s economy, call centers have not only become the primary point of contact between customers and businesses but also a major investment for many organizations. Due to the magnitude of these operations, call center supervisors need to staff their organization efficiently in order to provide a satisfactory level of ....

Contact Center Compliance With the New California Telemarketing Legislation [ Source: Noble Systems ]
January 2008- The California Public Utilities Commission has mandated new guidelines limiting allowable abandonment rates for companies utilizing predictive dialers to make outbound phone calls to residents of the state. Telemarketers are required to keep records of all abandoned calls to ensure compliance. This paper provides outlines of new regulations. It also presents suggestions for technologies and methods that contact centers can use to stay in compliance with the new laws, not only in California, but as ....

Revealing VOIP Adoption Trends [ Source: Interactive Intelligence ]
August 2009- Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?

Find out when you read the answers provided by CIO Magazine subscribers.

In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP

Read the full report today.

Telcos in the Cloud: Claiming a Seat at the Table [ Source: VoiceCon ]
July 2009- Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.

Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.

....

Unified Communications In Two Easy Steps [ Source: Interop ]
May 2009- According to Jeff Ridley, director of product management at ShoreTel, approaching Unified Communications as a single deployment limits flexibility, and “my-way-or-the-highway” solutions add cost and complexity. Successful deployments require two steps: deploying an IP telephony system that satisfies your requirements, and integrating UC applications that increase capabilities. Learn more, and receive a network assessment guide.

Whiteboard: Bringing The End User to Unified Communications [ Source: TechWeb ]
October 2009- Ulitimately, unified communications should make end users more productive. So how do you bring the rogue users into the plan, and how do you get the resisters to use it? These topics complete our Unified Communications whiteboard tutorial series.

Telcos in the Cloud: Claiming a Seat at the Table [ Source: VoiceCon ]
July 2009- Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.

Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.

....

Whiteboard: Unified Comm Tradeoffs - Cloud vs Internal [ Source: TechWeb ]
September 2009- Michael Healy talks about the tradeoffs of moving unified communications to the cloud vs keeping things internal -- namely, the cloud provides an economic benefit and scalable reach, but internal systems offer more predictable performance.

Transformation Of Ring Back Tone And Ring Tone [ Source: Alcatel-Lucent ]
August 2009- Nowadays there are myriad choices of generating revenue from customers by deploying innovative, demanding, and challenging services. Telecom operators and providers are chasing behind those services which benefit the most. Ring Back Tone and Ring Tone cater to a wide spectrum of people in the telecom world.