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Overview: Multi-Protocol Label Switching (MPLS) has often been presented as a technology that will help service providers deliver better performance and availability, including specific benefits for demanding applications such as voice and video. Now, with MPLS backbones in place, these carriers are offering MPLS-based services to enterprise customers in support of Voice over IP (VoIP) and video applications. Avaya measured the ability of MPLS services to support business quality VoIP communications. Avaya found that the performance and availability of both the MPLS Best Effort and MPLS Premium services are not better than that of default Internet connections.
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