Nov 28, 2012
Complexity Leads To Frustration
The results of our 2013 Application Performance Management Survey are in, and they're pretty shocking. By virtually every measure in our survey, APM is less trusted, less desired and less used than it was in 2010 when we ran our last survey. The percentage of respondents who say APM is critically important was down eight points; those who say APM takes too much staff time, up a whopping 19 points; those who say APM has met or exceeded expectations was down 12 points, and on and on.
A number of factors contribute to IT's disillusionment with APM. First, legacy APM systems just never got easier to set up and rarely delivered on their promise of root cause analysis. Second, the dynamic nature of virtualized and cloud environments rendered most installed APM systems useless. Finally, application revision life spans are such that APM systems must be easy to install and reinstall. It's simply not the case with legacy systems.
The answer is to look to a new breed of APM products, oftentimes ones that won't even attempt to get at root causes but will help tell you when trouble is coming. Performance monitors can at least track what your end users are experiencing and hopefully point you in the right direction to troubleshoot.
One thing that smart organizations do is consider the importance of app performance to business results. If you can't quantify the cost of a bad experience, it's probably not worth using APM to monitor it. Excessive monitoring puts a needless strain on staff and budgets.
The bottom line is this: APM is still useful, but success means being smart, being selective and looking beyond legacy tool providers. (R6041212)
Survey Name InformationWeek 2013 Application Performance Management Survey
Survey Date October 2012
Region North America
Number of Respondents 300
Purpose To determine the extent of the use of application performance management products in the enterprise