Research: Enterprise Content Management

Sep 20, 2011


ECM: Solving the Problem of Unstructured Data

Technology has been fantastically effective in developing new ways for business workers to create, share and store data. But that development comes at a price: Not only are organizations drowning in information, but it’s spread among myriad repositories and often invisible to everyone but a particular department or individual. This makes it hard for users and IT to find relevant information, and even harder for IT to meet regulatory and compliance requirements that might be associated with particular data.

Enterprise content management is designed to solve these problems, but despite being embraced by myriad software vendors, ECM is more than just a product category. It’s a set of information strategies, document taxonomies and business processes that must have significant buy-in from C-level managers, IT and the end users who create and consume data.

We’ll examine the state of ECM in today’s enterprise, drawing upon a recent InformationWeek Analytics survey of more than 400 technology professionals to understand how extensively ECM is being used, why it’s being deployed, the barriers to wider adoption, the features buyers want, the new technologies vendors are pushing and ECM’s relevance in the era of Web 2.0 and social networking. We’ll wrap up with some recommendations for those (the majority of our respondents) who don’t yet have an ECM strategy on how to bootstrap an effective ECM program that won’t turn into another dead-end project. (R3040811)

Survey Name: InformationWeek Analytics 2011 Content Management
in the Enterprise Survey
Survey Date: July 2011
Region: North America
Number of Respondents: 425

To examine information management challenges and determine business adoption of enterprise content management (ECM) products

Research Report