Microsoft Exchange 2003 delivers new features that promise to reduce server utilization, lessen administrative burdens, and facilitate remote access. This paper explores the costs and benefits associated with a Microsoft Exchange 2003 deployment. The associated Nucleus Research financial modeling tool can be used to calculate the ROI, TCO, payback period, and risk of an Exchange 2003 deployment in a specific user environment. Microsoft Exchange Server provides email, collaboration, and administrative tools that support business communication.
SAP AG is a global provider of e-business solutions. SAP has traditionally provided Enterprise Resource Planning (ERP) solutions, with one of the largest installed customer bases among competing providers in this space. This paper takes a broad look at the returns and costs associated with various SAP technology deployments. Fifty-seven percent of SAP customers interviewed did not believe that they had achieved a positive ROI, after having used their SAP applications for an average of 2.8 years.